Welcome to Plano
     
     
     
     
     
       
       
       
       
     

  

  
   

MISSION STATEMENT

   

The mission of the Standing Chapter 13 Trustee's Office is to accurately and efficiently administer Chapter 13 cases assigned to us by the United States Bankruptcy Court, under the supervision of the United States Trustee. We function as a clearinghouse, to receive and disburse funds exactly as prescribed by the Orders of the Court, and to follow through with comprehensive case management that serves all who transact business with our office.

NOTICE: We strongly encourage debtors, attorneys, and creditors to utilize the National Data Center for inquiries in Chapter 13 Bankruptcy cases. The National Data Center's website is: https://ndc.org and has more reporting capabilities than our website can provide. We will continue to provide access to cases on our website. Please do not hesitate to call our office if you have any questions.

   
   

WRITTEN INFORMATION NOTICES ISSUED BY BANK OF AMERICA TO THE CHAPTER 13 STANDING TRUSTEE

   
    The office of Janna L. Countryman, Chapter 13 Standing Trustee, is receiving significant numbers of written informational notices from Bank of America ("BOA") each month about Chapter 13 debtors with BOA home loans pursuant to BOA's agreement with the Federal Trade Commission. The Trustee understands that these notices are also mailed directly to each Chapter 13 debtor.  Based upon the Trustee's concerns about privacy and the relevancy of these notices, her office will take no action upon them. When the Trustee's office receives such notices, they will be destroyed and discarded to maintain the confidentiality of debtor information. Please contact the Trustee's office if you have any questions.
   
   
Inquiry Hours:    9:30am - 12:00pm CST
     and 1:00pm - 4:30pm CST
     Monday - Friday
   
Payment Address:    Janna L. Countryman
     Standing Chapter 13 Trustee
     PO Box 628
     Tyler, TX   75710
   
Correspondence    Janna L. Countryman
Address:    Standing Chapter 13 Trustee
      PO Box 941166
     Plano, TX   75094-1166
   
Phone Number:    (972) 943-2580
Fax Number:    (972) 943-8050
     
Email:   
  NOTE: Case number must be in email subject line. Do not email pleadings that 
    must be filed with the Court.
   
Group Extension Numbers:   
Type of Inquiry Extension Location
341 Meetings 480 New Case
Pre 341 Documents 480 New Case
Rescheduling Business Cases 341 Meeting 583 Pre-Confirmation Supervisor
Proof of Claim 583 Pre-Confirmation Supervisor
Creditor Inquiries 583 Pre-Confirmation Supervisor
Foreign language/Sign Language 583 Pre-Confirmation Supervisor
Telephonic Appearances - 341 Meeting 583 Pre-Confirmation Supervisor
341 Meeting Scheduling Conflicts 583 Pre-Confirmation Supervisor
Plans and Modifications 482 Plans and Mods
Bankruptcy Closing Case 580 Public Info Clerk
IRS Refund 580 Public Info Clerk
Agreed Order 580 Public Info Clerk
Mailed payment Receipt 580 Public Info Clerk
Electronic Payment Receipt (TFS) 580 Public Info Clerk
Motion to Dismiss 580 Public Info Clerk
Delinquent Payment 580 Public Info Clerk
Trustee Report 591 Paralegal
Confirmation Hearing 591 Paralegal
Requests to Incur Debt 584 Post Confirmation Supervisor
Wage Withholding 588 Wage Order Manager
Trustee Recommendation Concerning Claim 493 Administrative Assistant
Website (please email  first) 590 Systems Manager
   
     
 Other Information:    Calendars
        Hearing Procedures
        Hearing Dates 2013
        Hearing Dates 2014
        Debtor Education Class Dates 2013
        Debtor Education Class Dates 2014
        
      Forms
        Business Case Forms (for self-employed and business related debtors with gross monthly income $10,000 or above)
          Debtor Address Change Form
          Sample Trustee's Recommendation Concerning Claims
        Wage Withholding Form
        
      Information
        Trustee's Final Reports
        Confirmation Orders
        Modification Orders
        Recent Rulings from the Court
        Fee Request Requirements
        Loss Mitigation Web Portal Announcement
        Resources for Loss Mitigation
        United States Trustee Program: National Mortgage Settlement
        Office of Mortgage Settlement Oversight
        Executive Committee of the State Attorneys General
          NACTT Academy
   
   
    NOTICE FOR DEBTORS WITH LIMITED ENGLISH PROFICIENCY:
    Debtors with limited English proficiency may request, free of charge, the use of a telephone interpreter service for their 341 meetings to be held in the Chapter 13 Trustee's meeting room. If this service is required, please contact your attorney or our office at least two weeks before your scheduled 341 meeting.
   
   
   
   
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DEBTORS, PLEASE NOTE: 
 Log In
using your CASE
NUMBER
as the User ID and
the FIRST FIVE (5) DIGITS
of your SOCIAL SECURITY
NUMBER
as the Password
 
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Information, Calendars and Forms
 
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TFS
The automated & online solution for Chapter 13 Bankruptcy.
TFS is an independent company that provides an easy-to-use online payment option for monthly bankruptcy payments.
For more information please visit
www.TFSbillpay.com or call 888-PAY-CH13