William E. Heitkamp
Chapter 13 Trustee
U.S. Bankruptcy Court
Southern District of Texas
9821 Katy Freeway, Suite 590
Houston, Texas  77024
713-722-1200
fax: 713-722-1211

 

POLICY CONCERNING OFFICE VISITS

 

EFFECTIVE IMMEDIATELY ONLY THE FOLLOWING SERVICES WILL BE PROVIDED UNLESS YOU HAVE ARRANGED AN APPOINTMENT WITH A COUNSELOR IN ADVANCE:

 

1. WE WILL PROVIDE YOU WITH A CURRENT PRINTOUT OF RECEIPTS AND DISBURSEMENTS.
       
2. WE WILL RECEIVE ANY DOCUMENTS YOU HAVE BEEN REQUIRED TO DELIVER TO US CONCERNING YOUR CASE.
       
3. WE WILL PROVIDE YOU WITH WRITTEN MATERIALS CONCERNING THE ORIENTATION SEMINAR.
       
4. WE WILL ACCEPT YOUR REQUEST FOR COPIES OF DOCUMENTS FROM YOUR FILE BUT WE CANNOT PROCESS THE
    REQUEST IMMEDIATELY.  WE WILL PROVIDE THE COPIES TO YOU BY MAIL WITHIN TWO WORKING DAYS.
   
5. ALL OTHER MATTERS REQUESTED FROM THIS OFFICE MUST BE HANDLED BY TELEPHONE REQUEST. 
    ALL CONSULTATIONS WITH OUR COUNSELORS MUST BE ARRANGED BY APPOINTMENT ONLY.
  THERE WILL BE NO EXCEPTIONS.